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FEEDBACK
How can I send a comment about the salon to the corporate office?
You can send feedback on a particular salon and/or employee by completing
a
FEEDBACK FORM online
STAY & SAVE QUESTIONS
How can I put my account on Stay & Save?
You can enroll in Stay & Save by completing a STAY & SAVE REQUEST online.
Please choose your Salon below:
For the
NRH-Rufe Snow(106), Keller-Heritage Trace
Parkway(114), and North Fort Worth-Beach(115) locations,
Click Here or call 817-431-4203.
What is Stay & Save?
The Stay & Save program allows you to put your membership on hold for as long as you would like. During that time, we will bill you EFT (Electronic Funds Transfer) account only $5 per month. Each month, the Stay & Save fee accumulates "Bonus Bucks" for you. When your freeze is over and you return to tan you may use your Bonus Bucks to purchase lotion, eyewear, units or other in store products.
Can I tan while on Stay & Save?
Yes, you can purchase units to use to tan while you are on Stay & Save.
Will I have to pay a start-up fee when I resume tanning?
No, there is no start-up or enrollment fee to resume tanning after being on Stay & Save.
Do I keep my original monthly membership fee when I resume tanning?
Yes, your monthly fee stays the same when your account reactivates.
BILLING QUESTIONS
How can I receive attention regarding a membership billing issue or questions?
Please contact Customer Care by Email
What is the last day of the month to make changes to my account?
You must submit your request for any changes at least 30 days before your draft.
What day does automatic billing take place?
It may be on the 5th or the 20th of each month. Please refer to your membership form.
How do I change the account that my membership is being billed to?
The account can be changed by visiting the salon location at which you currently tan.
CUSTOMER SERVICE QUESTIONS
How can I cancel my membership?
You may complete a CANCELLATION REQUEST online.
For the
NRH-Rufe Snow(106), Keller-Heritage Trace Parkway(114), and North Fort Worth-Beach(115) locations,
Click Here or call 817-431-4203.
Note: You must submit your cancellation request 30 days before your draft.
How do I apply for a refund under your 30- day money back guarantee?
During the first 30-days of your membership, if you are not completely satisfied, we will refund all of your money less the cost* of actual tanning sessions used. *Tanning session single cost will be calculated at the session rate available to the customer based on the number of sessions used.
I cancelled my membership 30 days before my draft but I was still billed for the next month's membership fee?
We regret that this occurs unintentionally once in a rare while. Please complete a CUSTOMER CARE CONTACT online.
For a Tan that's nice, Tan in Paradise!
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